SHIPPING COST: 

Shipping costs may vary by item.

PROCESSING TIME: 

Upon receiving your order, we typically process your item within 2-3 business days. Please note that most of our products are made to order, so this includes production time.

ESTIMATED DELIVERY TIME: 

Once your order is processed, we'll send tracking information to the email provided during purchase. Delivery typically takes approximately 7-10 days.

*(Please note that shipping carriers may experience delays due to natural occurrences.)*

If your order hasn’t arrived within the estimated delivery times, please contact our support team at support@edsbglobal.com.

If your order hasn't arrived within 60 days of the original purchase date, contact our support team for a full refund on your purchase. *(This policy excludes errors made by customers when providing shipping details or missed parcel deliveries.)*

RETURNS AND REFUND GUARANTEE: 

For items received that do not match our listing description or are defective, we cover the return shipping cost and promptly replace the item.

All returns must be in their original packaging and condition and made within 15 days of the delivery date.

RETURNS AND EXCHANGE POLICY: 

For non-defective items and items received in perfect condition, we charge a 30% restocking fee. We will provide you with a return label upon request, and once we receive the item, we will process your refund minus the restocking fee.

All returns must be in their original packaging and condition and made within 15 days of the delivery date.

ECF Gift Shop reserves the right to refuse returns that exceed the 15-day time frame after delivery.

For additional assistance, please email us at  support@edsbglobal.com.